Refund Policy

General Returns/Refunds Policies
Return of goods is at customers’ expense, unless arranged or authorised by an Australian Veterinary Wholesalers representative.

Faulty goods will be fully refunded or exchanged if the goods are returned with proof of purchase.

Returns will only be accepted up to 30 days from invoice date or receipt of faulty goods.

Goods must be in saleable condition, i.e. undamaged, not written in/on and with no obvious signs of use.

No refunds will be issued for firm sale items, these items are ones that have been specifically ordered for you and are not a regularly stocked item.

Change of Mind is unfortunately not a refundable option.

Missing, damaged or incorrect items must be reported within 7 days of receipt of goods. Returns are accepted up to 30 days from invoice date or receipt of goods.


Please Note: Delivery address can be any nominated address that Australia Post can deliver too. If a card is left by Australia Post the delivery must be collected from them within 10 business days. If this does not occur it will be returned to Australian Veterinary Wholesalers and a re-delivery fee may be applicable.