Shipping Policy

All products are shipped using Australia Post with tracking.

All Products *
Shipping price based on location


* NEOVET Products
Free Shipping with tracking or $9.95 Express shipping with tracking on select (6 and 12pk) NEOVET products only.

(All prices based on Australia Post shipping rates)

Order Processing Times

  • Orders are processed within working hours from Monday to Friday. Shipping will take between 2-5 business days, depending on your location.
  • Due to the current pandemic, some stock may be affected by shipment delay. We will do our best to keep customers informed of any significant wait times.  

Delivery locations

  • We can ship to any address accessible by Australia Post.
  • You are not expected to be present to receive the delivery.

Missing/Incorrect Items

  • At times, certain items are unable to be delivered due to stock issues with our suppliers. Should you find an item is missing or incorrect, please get in touch with our friendly support team at [email protected]